Tsg Bbq - Elma

Amazing food. Customer service was 10 out of 10. Made you feel like you were a friend from minute we walked in. Can't wait to go back again. Brisket delicious sauce all on point. Try the raspberry.

Well, I got siked when I smelled the aroma coming up the road to the restaurant. The hostess was very welcoming once we got in and directions were given on how to place our order and where to find our seats. The service was great in all... but the food was not up to our expectations. Highly Unseasoned! The corn ribs appetizer was tasty and the only seasoned part of our order. The brisket was tender but only seasoned with a ton of pepper. The hog wings were tender and tasty but the bbq sauce was a no. The mac and cheese looked presentable but was not seasoned at all. Tasted like macaroni water mostly. And the cornbread needed sugar. Sooo, maybe adding other seasonings to the food would help tremendously, change the bbq sauce and this place can deliver the right taste.

Let me start by saying we have been here multiple times and have loved the food and overall experience, today not so much.Upon entering while looking at the menu board we were asked by an older woman if we 'd be dining in or placing an order to go. When we said we 'd be dining in, the woman said they 'd seat us upstairs, that they were trying a new table service. We followed the server upstairs and we were seated. We were given menus, asked what we 'd like to drink and told she 'd give us a few seconds to look at the menu. The few seconds really wasn 't necessary. We drove 45 minutes for the Smoked Wings and Turkey Sandwich. So we placed our order and had our drinks within a few minutes. Our food came out within a reasonable amount of time and from our past experiences we were expecting hot, mouth watering food. The wings were not smoked, they were Open Pit wings. It would 've been great if our server had told us beforehand that they only have Smoked Wings for a special now and then and that our only option was open pit. Had we known this before the Open Pit wings arrived we would of ordered something else. The Open Pit wings were luke warm and dry. The sweet potato fries were ice cold. I 've had warmer fries from under a fast food heat lamp. The butter sauce served with them was warmer then the fries and that 's not saying much. Most of the butter sauce was cold and cemented to the condiment cup it was served in. The Turkey sandwich was also cold. The onion rings were the only item we ordered that were not cold.As far as the servers go, they weren 't horrible but they certainly weren 't great either. When we were seated there were 3 other tables with guests. Two servers were working the tables. When they weren 't taking care of another table they were standing behind the bar staring at your table. Every five minutes one of them interrupted us by asking how things were. Then when it was apparent we were done, one of them came over with her hand held device and asks if that 'll be cash or card. I still had half my beer I was hoping to drink but it was clear they were in a hurry to clean our table. When we left there were only 2 other tables with guests seated. There was no crazy line downstairs at the counter going out the door so I don 't understand the reason to rush us.What we hoped would be an enjoyable dinner with good food, conversation and some time to unwind was everything but. I highly doubt we will drive 45 minutes again for cold food, intrusive service and a $61.08 bill before tip!

This place is one of my favorite bbq joints around western New York. Everything is delicious. Obsessed with the Cubano. Also had them cater my baby shower and everyone raved about how good it was.

Let's start with the service, ordering when you walk in before you know where you are sitting. Then you order, you are the only one who is served, waiting for friends order while your food is getting cold, is as rude as it is to eat while your friends would be staring at you is as rude as not bringing all the orders at once to your table and then to make matters even worse the food was the worse I've ever eaten $30.00 literally down the drain.Then if that's not bad the older women says how was everything I told her as politely as I could how I wasn't happy with all of it. If you want a real BBQ dinner delicious sides and a very friendly atmosphere, I highly suggestAl=E- Oops on Genesee in Lancaster and no I personally don't know them but their food is amazing