Bachmanns Patisserie - Elmbridge

I cannot say anything about the produce as I never got to sample anything or buy anything. I walked in yesterday and was completely ignored. I looked over at the cakes which looked amazing and mouth watering. The man behind the counter took a call that is fine with me. He could have made eye contact or said I'll be with you in a minute. Nada, There was a lady there, who just didn't even acknowledge me. I then bided my time and looked at the biscuits on the shelves. I turned around to give them another chance, nothing. It felt like that scene in Pretty Woman. May be I was not decked in designer gear, but your loss. Went to Waitrose and got a cake from there.

Poor quality hazelnut biscuits this time around (previously excellent quality). Shocking customer service on the phone following shocking customer service when the biscuits were returned to the shop. I won’t bother with Bachmanns again.

Very disappointed, until today. We bought a small chocolate, mouse and cherry cake. My girls was so excited, but 20 min later we couldn’t eat it, because the bottom of the cake it was frozen. Very disrespectful when I call Bachmanns to explain, they were trying to convince me it was normal?! Dear Mr Bachmanns, if someone mentioned that the cake was frozen, I wouldn’t buy it. No one wanted to wait or had to put it in the microwave maybe ?! If I was sitting in the coffe/patisserie, what was your plan for serving this frozen cake…? Waiting 30min to defrost or shove it in the microwave for a bit? After all the cake was not that good, did wort £17

I am so delighted to have found this amazing patisserie. I loved these konditori when in Germany or Switzerland and we drive by and decided to stop by the Thames Ditton branch. Small shop chocked full of cakes, pastries and traditional biscuits. The cakes were small enough to try a selection, traditionally rich and yummy, and perfect for tea. We also purchased pastries and especially love the wonderful danish with a mouth watering custard. Even their baguettes were crusty and perfect. The staff were so helpful in explaining all the items, ingredients and helping us with the order. We have been there more than a dozen times since and highly recommend this for lovely teacakes and pastries.

My favourite coffee shop in Weybridge. Cakes, pastries and breads are beautifully displayed and served.