Tim Hortons - Embrun

Despite confirming my order with the staff and seeing it correct on the screen, they still managed to get it wrong. This experience was disappointing, especially considering I rarely visit this Tim Hortons and now I know why. It's surprising to see a lineup everyday given the poor execution of orders. As someone who has worked at Tim Hortons before, I know that these mistakes are easily avoidable. While the customer service was good, the overall execution was extremely flawed. I'm glad there is a McDonald's nearby as an alternative. *thumbs up*

The service is okay, but it's not always possible to be served in French. The drive-thru design is poorly executed, as the line often blocks traffic.

Unable to speak French BUT when Ontarians come to Quebec WE make an effort to speak.

They are the fastest tims I ever been through, great food and coffee keep it up

First , i ordered a regular pastry, and i got the jalapeño one, i did ordered breakfast wrap without hashbrown , i got it with hashbrownand no one wears the hair protection, so i got one in my food. i paid 33 dollars for nothing i through it in garbage. Definitely, they need a new manager to keep the place under control