Dunkin' - Essex

This location is always understaffed yet the girl working alone several days a week is always smiling and super friendly!! You need more workers like Sam!!!

Never use mobile ordering at this location!When we got there we were missing both of our drinks and our apple fritter.So we went up to the cash register and were ignored for 5 minutes before someone finally said they'd be right with us. They ended up helping the person behind us whose order was also wrong instead.When they finally came back to us they told us they didn't have the mint tea we ordered. I asked for our money back for the drinks and they insisted that we choose another drink instead. They shouldn't allow people to order something that is out of stock and if they do then they should give people their money back.Then we finally get back to the car after 20 minutes (completely defeating the point of a mobile order) and I find out they never toasted my sandwich as requested and it's now cold

I run on Dunkins...but the donut I bought was half stale (and I came in the mid-morning).

Very slow service. Been going down hill for months. Egg wraps cheese burnt, not edible

Not very clean. Staff at some locations are rude. Lately I have had to double check to make sure my order was entered in correctly when placing in person orders. But still good coffee.