Tim Hortons - Etobicoke

Normally, the morning crew at this location is on the ball, exemplary and quick.This morning, however, in addition to a longer line-up in the drive-thru as usual, the drive-thru attendant was confused and had to ask what our order was (1st red flag)We received our order, only to find out 10min later that it was missing an item.A call was placed to this location and it was the same drive-thru attendant that answered.When she was informed that we had an item missing, she proceeded to make excuses and then BLAMED us for driving away with an incomplete order.Additionally, when called out on her excuses, she proceeded to make MORE excuses and again BLAMING US for calling and informing her that an item was missing, saying that's why she was being defensive.Bear in mind that, at no point, did she inform us that the order was not complete prior to us driving away.She then spent 10min arguing on the phone.This location has been our go-to, practically EVERY DAY for at least the past 6months and the regular morning crew have been fantastic.Today, not so much.

It happens but I got the wrong coffee through the drive through. Great staff and people

I ordered 2 bagels with cream but there is very less cream in them potato wedges are so dry nd hard customer service is not good at all the lady taking order is very rude may be they have more pressure or less staff but they can’t do this to customers take alot of time for order in drive thru..

Each time I'm in there, the service is usually quick, and the food is fresh.I'd say the only downside to the place is the two single washrooms, one for the men the other for women. This location is a frequent stop for people getting on the QEW, so most times, you can expect to wait.

I ordered a coffee and other food for my kids so the one who took the orders took 10 minutes to get my order done and served the next customer immediately and gave him his coffee before me then told me he forgot about my order without apology. The biggest problem was after few hours from drinking the coffee my throat got sore and I got sick for days.