Baskin-robbins - Evanston

Terrible customer service. worker yelled at us for not reading fine print on coupon and did not honor the coupon even though it wasn’t expired

Absolutely nasty. The server didn’t wear gloves while handling my food and their uniform was not clean by any standard. Some unknown substance was splattered on the walls and there seemed to be no attempt to clean it up. Not to mention, there were dead fly parts on the spoon they gave me. I can’t bring myself to eat any of the food I purchased there.

Whoever is in charge needs to check this store, I asked for a milkshake and they straight up just say we don 't have. no explainations, no alternate suggestions, they just didn 't want to take the time to make the milkshake.the ice cream is there, the blender is there, the fridge with what I assume has the milk is there(and they are right beside a grocery[valli] store too, just in case) , and clearly power is not out. last time I went there they made it and I could see some of the staff shaking their head like no no perhaps they didn 't want people to expect their milkshakes to be available and the guy messed up by actually accepting the order. Something is wrong here.

There are three locations near our house, but this is the only one that does ice cream cakes. My daughter wanted one for her birthday and online ordering was easy and convenient. Hubby's birthday was the month after and he wanted one too! Again, easy ordering and both were ready as promised. No complaints. They are a Dunkin Donuts too and have a drive thru. They take coupons and honor their rewards program for great deals.

Cool part is it's drive thru which makes it convenient. Please add your flavors to the menu so the guy doesn't have to keep repeating what flavors they have. Came during almost closing time and asked if we could come inside so we can just see the flavors and he said no cause they were closing. So just ordered through drive thru, It was fast and good just like amy other baskin-Robbins.