Boston Market - EXTON

I've been going here to support local business since this opened 18 months ago. but the service overall has become worse. Constant repairs are always in need (drink machine, the front door, etcetera). the food, especially desserts, taste flakey and left out longer. won't be going back.

I’ve been to this store twice run the last two weeks because I really like Boston Market food. Both times they were out of almost everything. Today I ordered three hours in advance and they couldn’t fill my order. At 5 pm the only sides they had were creamed spinach and Mac and cheese. I ordered $100 worth of food- I wanted two each of Mac and cheese, mashed potatoes, broccoli, corn and ceasar salad. Oh and three chickens. They were out of chicken, so I got two chickens and meatloaf, 5 creamed spinaches and 5 Mac and cheese. Why would a chicken restaurant be out of chicken at 5 pm??? Dinner time?? Last week was a comedy of errors as well. Not sure what is happening here, but they need better management or they are going to end up out of business.

Aja the lady who greeted us was amazing. Her service and smile were contiguous. I wish More people had her energy and charisma.

As of July 13th 2022, I will never frequent this Boston Market again after going to order my lunch. I walked in expecting to see Hector and his wife. As soon as I opened the door, I knew something was amiss. No menu on the overhead screen, a bunch of men in dark blue shirts spraying, steaming, cleaning. So I went up to the counter and called out 'can you help me please ' at which point a man came around to the counter and asked what I wanted. So I asked him if Hector was in and he replied, somewhat rudely, I don 't know who you 're talking about. I said Hector or his wife. And again he replied that he didn 't know who they were and that this store was NOT OPEN for business yet. So, stunned as I was, I asked if he knew of the next closest Boston Market store was to which he replied, I think in West Chester (which btw, although only 10 minutes away, was in a town with massive traffic problems. So this ends my wonderful relationship with Boston Market... At least for now. And yes of course I will contact Boston Market CORPORATE to voice my concerns. (Boston Market is a great place to get lunch and dinner. Great because their food tastes great, isn 't too expensive and there 's never a long wait. My personal favorite is the Meat Loaf with Mashed Potatoes and Creamed Spinach. Comes in study plastic containers which are perfect for reheating in the microwave. ?And food preparer Hector is friendly and sees me about 3 times per week. And Counter woman Peggy is a delight. And I couldn 't give a darn about Boston Market 's low reviews but I love the food, for like $11.00 I actually get 2 full meals. $5.50 a full meal! ? Therefore, they are quick, friendly and never too crowded (I guess people do read the reviews . See you guys at this Boston Market in a couple of days ?And I met Hector 's wife Saeeda today, 6/6/22, and she is also a delight ????????

Terrible experience. Missing 60% of my doordash order and the other was missing. Why even fulfill it if you are going to mess it up! Second time we have had bad service and won't be back.