Chuck E. Cheese - Fairfax

Perfect place for a young kids birthday party. Service was excellent. A couple of machines didn't work but most did. Food: 4 Service: 5 Atmosphere: 4

As a new mom, I was super excited to take my son to Chuck E. Cheese for his first time. Unfortunately, the experience is MUCH different than what I remembered growing up. No characters, everything is digital, no playzones, everything is an arcade, no coins, everything is on a card. And of course, everything is completely overpriced with dollar store quality prizes. So it 's no wonder the Chuck E Cheese franchise has been struggling to stay afloat, and now its clear they 're being super cheap with their customers while overcharging. Anyway, I came in and was extremely disappointed in that, and especially disappointed in the customer service. We ordered a pizza and wings around 5:18 PM, and let 's just say it was after 7 PM when I was finally helped with a refund because I waited 2 hours for my food—which I never received. I repeatedly walked up to the front to ask about my food, only to be repeatedly told by Faisel that it 's coming out soon. But after a while, my son was cranky and tired and we needed to go. I couldn 't wait around any longer and waiting around for 2 hours for food was already extremely generous. My son is a year old, so there isn 't much for him to do there because he 's too little for the arcade games. I just want to say that whenever I see poor management, as a hiring manager myself, I feel this is a reflection of leadership at the top. If the top leaders do a poor job in hiring and training staff, then they themselves are probably not qualified for their jobs as well. Or maybe they 're underpaid and don 't care. We received a business card for the general manager (I believe Claire was the name? who did not pick up their phone. We called 4 times because the manager at this location said he did not know how to issue a refund and told us to call the general manager. I was in complete shock. Not only did my food cost $58 for 1 large pizza and wings (yes $58 just for that , I wasn 't provided any food, and they weren 't allowing me to get a refund. I started to feel like I was completely robbed. Why wouldn 't the manager pause everything to make my food right there when I was speaking to him? Why continue to make me wait for so long? And when I saw him handling food without gloves at one point, I completely lost my appetite. My first job was in the food industry so I 'm fully aware of kitchen protocols. I am also aware of what it 's like to work in a busy kitchen with backed up orders. So I understand the staff may have been stressed, but I also noticed how disorganized they were and that 's a reflection of inexperienced management. I view all of management as a complete mess and at this point, is it worth talking to corporate about? I don 't see this franchise lasting much longer and I can see why they 're bankrupt. We 'll continue seeing them go out of business. The management at this location is young, and clearly inexperienced. I honestly will never visit a Chuck E Cheese again, outrages prices, poor quality prizes, poor customer service, and price gouging.

Obviously all chuck e cheese's are a little run down at this point but they still get the job done and kids have a ton of fun. Service: Dine in Meal type: Other Food: 5 Service: 5 Atmosphere: 4 Recommendation for vegetarians: Somewhat recommend Parking options Free parking lot

It's not the Chuck E Cheese I remember but maybe that's better lol no pink eye ball pits or animatronic-induced PTSD. The excitement of tickets is gone but meh that's ok. Games are fun! Food: 5 Service: 5 Atmosphere: 5

I did my son’d birthday there and it was great. The party planner stay with you all the time. She helps serving the food, getting kids ready to sing happy bday and the best you dont need to worry about clean up. They clean and pack any leftovers. Also they pack all the presents in a huge bag. Everyone had so much fun. The place was not crowded and the pizza there is amazing!!!!!! I really recommend the place Food: 5