Starbucks Coffee - Fairfield

I started going to this place two years ago. I always talk about the mobile app. my order is always correct and ready given at the time on the app. the staff is very efficient and friendly.

Ordering on the mobile app. came to home, started drinking my coffee and was confused why it felt so light. opened the cap and found that my drink was 1/3 empty. disappointed

Don 't waste your time and money at this Starbucks location. The staff are rude and unfriendly and will rip you off if you ask for a drink with less ice or no ice. And when I say rip off I mean they will fill your cup half way. Not even 3/4 the way up.I 've been to other locations such as Westport downtown and Bridgeport steel point and they don 't treat you like this.

Mobile order a drink, thought nothing of it when requested no ice to try out this new drink without being water down. Normally I do less ice. But was absolutely floored when I saw this, wasn 't even sure it was mine had to read the label. Brought it up to a employee and was told it was policy because of no ice first time for everything I guess. I thought maybe fill it close to the top. Basically paid 3.19 for the biggest size and got half...I guess inflation is hitting starbucks also...

UNSANITARY AND RUDE. I found a BUG in my drink. When I came back and asked the manager for a new drink in a size up to accommodate for the ALIVE bug being in my drink she said she’d have to charge me for that. I said okay and asked to speak to another manager. The original manager went to the other manager and explained what’s going on instead of letting me speak to her myself. The other manager got very loud and said “Make it the same size” and “I’m not worried about that, I’m not worried at alllllll. There’s so many other drinks out there I ain’t worried” excuse me ? Not to mention they didn’t have my order ready for 30 minutes after I ordered. This place is unsanitary and disgusting. Managers are very rude and lack compassion. The manager also refused to provide me corporates number! This is the Starbucks in Fairfield.