The Ordnance Arms - Fakenham

We waited an hour and ten minutes, and when we spoke to the owner or the hostess, she mentioned that we had been forgotten. There was no apology; her only concern seemed to be getting us to pay for warm beer and the starters we didn't even receive. To make matters worse, the restaurant wasn’t even busy; if it had been, I’m sure we would still be waiting! This experience was a disaster, and as a local, I definitely cannot recommend this place based on what happened. The lack of customer service skills was shocking. They greeted us warmly when we arrived, but that friendliness vanished as soon as things went wrong!

The restrooms are a bit unusual and could use some updating, but they're manageable. For vegetarians, there are plenty of options available; I'm not sure about the dairy content for vegans, but the staff is very knowledgeable about the menu and happy to answer any questions. As for wheelchair accessibility, the outdoor area is gravelly, and there might be a small step at the entrance, but all other facilities are on the ground floor. The corridor leading to the restrooms is somewhat narrow, and the interior might also be a bit cramped.

Lovely food and good beers very friendly atmosphere Food: 5 Service: 5 Atmosphere: 5

This is my local pub, and it's such a fantastic spot for a few indulgent drinks. The food portions are incredibly generous. The atmosphere is relaxed and laid-back—definitely not noisy! The staff is very friendly, especially Alex. The place is consistently clean, which is always a plus. There are plenty of seats both inside and outside. I highly recommend it!

April 2022. In my opinion, this place is more suited for enjoying beer than dining. They serve Samuel Smith, which comes from the historic Tadcaster brewery. I appreciate their pure, organically brewed beers and the hop bitterness they offer. However, this venue doesn't provide much in terms of entertainment like TV or music. I simply enjoy a good beer here. To be honest, I can find better dining experiences at other pubs.