Starbucks - Fallon

I travel all over the country for work. There is not another Starbucks that is more consistent in their quality of production nor the quality of their employees and overall friendliness. This location has always been the most friendly and always clean! I always look forward to my experience here. I’ve watched people walk in and lose their minds because they are out of something or took longer than the person had hoped. I’ve never seen the staff or management shaken up dealing with spoiled rude customers! Phenomenal job to this staff and management! ?

I have no idea how this shows 4 stars on average. Must be old rankings. Have gone to this location 4 times and it has to be THE slowest Starbucks in the US. I've been to Starbucks locations all over the country and even a couple in Canada, and they are by far the slowest. I won't sum up each visit, but one was a 45 minute wait on a mobile order for a simple latte. Sometimes you go into a Starbucks and it's so busy but it's organized chaos. When this location is busy, it's just chaos. If there's more than 2 cars in the drive thru then forget it. Assume minimum 5 minutes per car... Minimum! Management here obviously has no idea how to run a high quality and efficient location.

Frequently when I come through the drive thru I order a venti and they give me a grande. I have been patient each time this happens and just accept it and drink what they give me. However, after the second time of that happening, I always pause after I say venti to make sure they heard me. Today, the girl read back my order as grande. I asked her (while still at the order speaker) for a venti. She said okay. When I got to the window she quoted me the price for the grande. I made sure she knew it was a venti and she said she would just charge me for a grande anyway. What I got was a grande poured into a venti cup filled so tightly with ice that I could hardly get my straw into it. It’s also not the drink I ordered. I’m not sure she even listened to my order. It’s not like I changed my mind or told her the size was wrong at the window. Why couldn’t she have just changed the size and made it correctly? I guess now I need to start ordering it with no ice as well??? (Also on a side note probably not wise to trade almond milk for oat milk without telling the customer as they may have an allergy and not realize you made the trade until they’ve already tried the drink) Very frustrating.

Horrible service!! 10 out of 10 times they’ll tell you your mobile order didn’t show up on the screen! 30-45 minutes for a drink is ridiculous!!

I went through the drive thru and ordered a Venti Iced Caramel Macchiato. Waited in line for 15 minutes....got my drink and pulled away. Took a sip and it was so disgusting. No flavor at all just straight coffee with cream. Drive back to get the drink I paid for. Waited in line 20 minutes. Got a new drink and guess what? Tasted exactly like the first one. Threw both of them away and won't be back. Seriously need some retraining on how to make specialty coffees. The girl was nice but had no clue.