Mcdonald's - Fergus

The customer service was excellent today, with friendly staff and a helpful manager! We were seated outside on the patio and my children didn't receive their tablets, but we preferred it that way. The manager or staff member came out and politely asked if everything was okay. When we mentioned we needed the tablets, they quickly brought them to us with a smile. This attention to detail really made our day better!

I went through the drive-thru and ordered three meals and two cones. I asked for a milkshake and was told that it wasn't frozen enough, so they offered to give it to me in a cup instead of a cone. When I suggested getting a sundae instead, the manager refused because it was 11 cents more. I ended up canceling my entire order. There was a long line and the manager seemed unconcerned about the slow service, poor quality, or lack of customer satisfaction. I have been going to this place for 22 years, but I will not be returning.

On Saturday, we were quite busy and the service was very slow. It took about 14 minutes for our BLT and breakfast burrito, which is unusually long for this quick place. When we went back, it took 20 minutes for our order and they got half of it wrong. McDonald's is really slipping. How hard is it to read a list and check it off as you go? I'm only giving them 3 stars because it keeps getting worse. McDonald's, please improve and train your employees better!

As expected with fergus mcdonald, drag them into a parking space to wait for their order. the man in the window also tells us that the ice is too melted to stand in a cone and he will put it in a cup with the cone above. we thought that doesn't sound too appetizing and if it had to be in a cup, we would rather get it than sunflower. they would not replace the molten cone for a sunshade over $1 difference. great customer service here. these cerle were so rude and argued with us when we asked for a refund, as we did not want to eat molten ice with a cone above. instead they go to wendy’s, hot eating and not melted frostys served quickly and politely.

Small cheeseburger and fries very good. Coffee really not good, barely drinkable. Thought prices a bit high for size of meal. Very friendly staff. Good service.