Pret A Manger - Fife

Today, I received excellent service at this restaurant, even though one of their machines was not working. Despite being busy and potentially stressful, the staff remained friendly and helpful. The server apologized for any delay, although my coffee was delivered quickly. This is a perfect example of the high level of customer service I consistently receive at this establishment. Some of the staff even remember me and my order when I visit, which adds a personal touch to my morning routine. Overall, it's a great place to be a regular customer.

This was my first time visiting a Pret chain restaurant, and unfortunately, it will also be my last. The lack of organization was evident from the moment I arrived, with no clear indication of where the queue was located. Despite waiting patiently in front of the till, I was completely ignored by the staff, who failed to acknowledge my presence or guide me to the correct spot. After some time, it became apparent that I was standing in the wrong place along with other customers. When we were finally directed to the correct side, those who arrived after me were served before me, even though I had been waiting longer. To add insult to injury, another customer who arrived later than me was immediately served without any acknowledgment of my prior presence. As a barista myself with a background in hospitality, I found this behavior to be extremely rude and lacking in basic courtesy. Not receiving even a simple apology only served to further disappoint me. It is clear that common decency is lacking in these big chain establishments. I have decided to take my patronage elsewhere, opting to support independent coffee shops or those with a genuine sense of hospitality.

I was disappointed today for the first time at this restaurant. I typically order the ham and cheese toastie with mustard, which is usually excellent. However, when I opened it today, I was disappointed to find that it was made with brown bread, which I do not like. There was no indication on the packaging that it was made with brown bread, only stating it was a ham and cheese toastie with mustard. Upon closer inspection of the ingredients, I found that it was made with seeded bloomer bread. I had always assumed that a toastie was made with white bread. My companion enjoyed his bacon roll while I picked out some of the filling, but it was a disappointing experience. I did not complain, as I did not want to return a toastie with just one bite mark in it.

The staff in St Andrews Pret are really welcoming, helpful and knowledgable. Every time I go in it is a pleasure to speak to them.

I just wanted to say how lovely and helpful ALL the staff in St Andrews Pret are. They are cheery and nothing is too much trouble for them. Well done. Credit where it is due and not enough people give compliments when they should. Great shop!