Baskin-robbins - Fillmore

Ultimate ice cream. Food: 5 Service: 5 Atmosphere: 5

Great service and clean. I see employees always staying busy when I walk by, not just on there phones or standing around. They let us take our time when deciding and never rush and are happy to help when we ask questions. Our last trip we bought an ice cream cake that looked like pancakes. It was so good !

We went into the store on a Sunday, after a sporting event where the team won and we were able to get a free scoop. when walking in the store, there was a sign posted of that same team (LAFC) saying proud sponsor of LAFC. I had the screenshots pulled up of the promotion and the score to which with a screenshot of the ticket you get a free scoop. we waited there over 10 minutes while an employee called the store manager. At the end of the call, I was told that if I read the fine print it was LA stores only. I read all the fine print prior to going and it stated Los Angeles DMA, which is designated market areas to which Ventura County is part of. I couldnt wait there anymore so said we didn't want the ice cream. My son was eating his while we waited so the girl told me I had to pay for his otherwise it's stealing. She gave me 20% off but the whole thing was supposed to be free. I called and filed a complaint with Corporate and they told me that all complaints are routed back to the store and someone would call me within 2 days. That call has still not come. It's not the cost of the ice cream, it's the fact that it was supposed to be free, a little perk from a sports event we went to.

I drove by this place and had Olivia help me out. Lets say she did an awesome job! 10/10 I recommend this place if Olivia is working there.

I love this visiting this Baskin Robbins because I can immediately tell the store is being ran well. It is always clean and the customer service is genuine. I was greeted with a smile and offered a sample of daiquiri ice, the flavor was to my liking and is consistent everytime. Alma served me my icecream and even asked how I was doing. She definitely made me feel welcome and happy with choosing this location. I will continue to make the 30 minute trip to visit this location.