Qdoba Mexican Grill - Fishers

The person preparing my meal sneezed into his arm, which was a bit concerning. Then, I noticed that the kitchen staff was deep cleaning the stoves right behind him while he was cooking our food. Honestly, the restaurant should have been closed for cleaning to maintain proper hygiene. Now, I'm dealing with a sore throat after eating there!

The man at the front appeared unaware that the kids' meal included a side. When I asked for chips, he reached into the bag with his hands to open it, which is quite unsanitary, especially considering COVID-19. At the drink station, I found there was no ice available. I tried to get a Sprite, but it was flat. I asked the man at the front if they could substitute it for a bottle since the ice was out and the Sprite was flat. He said he would check with the manager, who responded with a firm "NO," but offered to refund the drink and charge me for a bottled one instead. I decided to just take a hot lemonade to avoid further hassle. Later, I called to file a complaint because I didn't want to create a scene in the restaurant with people waiting in line. I spoke with Kaitlyn, the manager, who was very rude. Her response to my entire experience was simply, "Thanks for letting me know; I will retrain my staff." I will never return to this location again! I strongly recommend going to another location and avoiding this one at all costs! The customer service is rude and terrible!

When we returned to get the mistake corrected, the manager appeared visibly frustrated, as if our request was an inconvenience. There were no apologies, no smiles, just a sense of irritation. Additionally, I noticed another staff member cooking chicken while scrolling through Spotify without wearing gloves—definitely not appropriate when handling food. It's concerning to see that happening right in front of customers. I hope things improve for the team tomorrow.

Just came back with my delicious take out order. We went in very close to closing time and despite this, the two employees working in front made our large order to go. They were super polite and took extra care to make sure everything was prepared theway we wanted. I love this location because of the service we received!!!

Employees were RUDE!!!! Refused to make bowl how I wanted and only put in half of the bowl the ingredients. Make sure you go to another location!