Wendy's - Flagstaff

We ordered one order for pickup and the inside was closed so we had to do drive through. We needed a separate order, and they refused to let us do more than one order. Even though one order was literally ordered online. Even after waiting in line for a very long time. Very rude customer service. Ridiculous and lazy.

For an salad and a baked kartoffel plus a drink it is $20 a bag of kartoffels costs $5 dollars. when wendy became so expensive.

I just want to say that I've worked in food and it's not hard to take an order, and then prepare the food properly. I ordered the biggie bag with a double stack no sauce and spicy nuggets. I upgraded to a medium meal with a coke. Although the service was speedy, did you really have to cut corners? I arrived around 7:45 which is still a good hour before they close yet only received 2 nuggets and a half empty carton of fries. On top of that they added sauce to my burger. I know counting can be difficult and reading a ticket to make sure you make the burger correctly is quite difficult, isn't it. I have two tips.1:quality control. If there is only 2 nuggets left. Heat up some new ones so you aren't under serving customers. This goes for fries also.. I don't mind waiting 2 extra minutes as long as I get all of the food I paid for.2: read your tickets properly or listen to what the customer is saying over the headset so you make the food correctly.I'm absolutely disappointed and concerned with how many issues this location has with there staff. Similar issues have occured in the past and at this point I think proper training should be put into future protocol.

Went to Wendy's with my boyfriend tonight hoping to get some good food as they always give us great service. However, when my boyfriend ordered a triple burger, the cashier repeated it back to us 2 different times and yet when we got our food and looked at our receipt, we saw she gave us a single burger and somehow managed to even ring us up for a single burger. I'm honestly disappointed this ruined his night. We honestly would have been better going to the rude burger King. I remember working in fast food and the days when stuff like this wouldn't fly but I guess this is the death of quality service.

Tried ordering a triple burger only to get a single burger AFTER it was even repeated back to me like ??? How the hell does someone repeat the order correctly but ring up and handout the wrong burger like seriously ruined my night that I was having, I would 've been better off going to the burger king that refuses to give you your drinks. Customer service is truly dying.