Red Lobster Florence David Mcleod Blvd.

Table top was not well cleaned. Salt and pepper mills were greasy.

When we arrived, I provided the hostess with my information for the call-ahead seating, and she informed me that it was first come, first served. I had thought the purpose of calling ahead was to secure a spot on OpenTable, so I found it odd that this was not acknowledged. Our waitress was missing for 15 minutes, and our food did not all arrive at the same time, leading me to believe that part of our order had been forgotten. This included my date's lobster dish. When it finally arrived, it was cooked well, but it would have been appreciated if we were not rushed to eat it.

Upon arriving at the restaurant, we were initially ignored at our table. It took another waitress 20 minutes to finally take our order. After waiting nearly an hour for our food to be served, we discovered a hair in my fried shrimp dish.

Regrettably, the restaurant lacked customer service. The staff appeared to be more interested in their phones than assisting customers. The menus were also dirty and it seemed like the staff was not properly trained. There was no manager present to oversee the operations. Overall, it was a disappointing experience at the Red Lobster Franchise. This establishment should consider closing its doors immediately.

The table top was not cleaned well. Salt and pepper mills were fat.