Wendy's - Florence

The Supervisor called Felicia was great. She made a wrong order to a light resolution. She was totally professional, friendly and respected my anger while keeping a positive attitude and a polite disposition that deprived my frustration. Just one problem is that I can't always go to this Wendys!

There were not too many people in the car drive thru, but my waiting period was long. The checkout was nice, but my food was cold. My order was right.

Tonight was the best service I received after 5p!! They were fast, more friendly than any other time!

Every business fights, it's clear that this is Wendy. The young lady who took the orders was new or untrained with the register so that she winged it. She was the only one that all the time we were there to run the register, and a lot of people came after me, so there was a wait for food and drinks (she can't make frosty when she takes orders). When the food finally arrived, about ten minutes later (so much for fast food) a burger was missing and they forgot to make my daughter's burger without a pickle. They corrected the missing burgers, but I didn't complain about the pickles because it was clearly a fight to get so much complete. Another employee who had gone out couldn't get out so the manager supported them (probably a new employee they can't train). Ketchup in the lobby was not filled again, and I saw every employee at a certain point while visiting the phone. We left abruptly without ending our meal, because another employee with the F word repeatedly hardened his phone behind the counter. I visited this facility during the COVID, and it is clear that it has not yet been restored. It'll take a while to get back. I pray they can get a good management there to train employees on appropriate behavior.

Visited this Wendy's when the new fries were introduced. 1st try was good. The last 4 times the fries were hot but not crispy. I could hold a long fry at the end and it would bend in the middle. Not crispy. I don't know iif they are too much of a hurry to get fries out the door or not paying attention to fry time. If you advertise crispy fries they should be crispy. The sandwiches are always good. I work close by and eat regularly for lunch. The fries have been a letdown. .