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Contribuisci feedbackPanera is a weekly favorite of mine. I usually visit the West Orange location, but I decided to check out the Florham Park branch this time, where a new employee named Marlo was in training. He was fantastic—very friendly and helpful. I even saw him assisting an elderly gentleman who needed some help. The only suggestion I have is for the cashier to be a bit more attentive, as I had to repeat my order twice, and it was still incorrect. Overall, I would rate the food a 4 out of 5.
This is the worst location in New Jersey. To begin with, the front door is always dirty and covered in fingerprints, and the handles appear to have never been cleaned. The interior is also unkempt. Often, the coffee is unavailable, and there are missing cups. The manager, Elisa, is very rude. I work nearby and have started going to East Hanover instead.
Very fast and clean Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Broccoli Cheddar Soup
Quick kiosk orders, ordering from an actual person is a hit or miss with the customer service. The paper straws are annoying and prefer the plastic ones or at least sell reusable straws so it'll be convenient for others. Service: Take out Meal type: Other Price per person: $1–10
Helen, the manager, refused to exchange my free $5 pastry, which I earned through the app, for a large drink cup. The cost of the drink is significantly lower, and the company's loss in this case is not comparable. Additionally, this particular Panera treats customers as if it’s the only one they’ve ever visited, and their approach seems more focused on strict policies rather than the more customer-friendly practices of other Panera locations.
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