Panda Express - Fond du Lac

Wow... This is the Panda Express to go to. The rice wasn't dried, it was perfect. I had to get an extra plate to go. If you have any questions, just ask the manager - she was very helpful and friendly.

Teenage managers inept at directing orders properly. Sent our food to a different person. Refused to be of any help over the phone. Went in person and after a 15 minute conversation they finally agreed to at least replace the meal we paid for but didn't receive.

There were some problems, but they fixed them promptly.

I placed an order online for delivery through the Panda Express app in early December and the delivery driver delivered the wrong order to me and threw it up on the porch so it was all spilled. When I called Panda Express manager they said there was nothing they would do for me as it was a third party driver and I would have to call the third party for a refund and they wouldn’t give me new food. I went down there and the manager was very rude and stated to call the company of the delivery driver, but he didn’t know which company and it didn’t not say in me confirmation emails which delivery company took it. He said there wasn’t anything he could do, so after some heated words he said we misunderstood him and that he said he would make it for it, which was a lie he enever said that. Worst service ever.

This Panda Express was the worst I have ever visited. I entered the restaurant 30 minutes after they opened and they only had 2 entrees available to choose from. The soda machine did not have any ice, and the beverage bin was also lacking ice. The bathroom was unclean, and the paper towel dispenser was empty. It is clear that this establishment is in need of a manager. I left feeling disappointed and wishing we had eaten somewhere else.