Baskin-robbins - Fontana

Came around 12pm, there was a sign on the door that said “Will be back soon”. We waited for a couple minutes and saw someone come from the back through the window. She did not acknowledge us. We were assuming she was coming to open the door. I understand if she was on her break or lunch, but it shouldn’t be advertised that they are open at a certain time when they are not, or at least put a time one will be back so we know to wait or not.

I would give this place -100 stars if I could. This location and their workers are terrible, they need to hire a whole new staff.I arrived 2.5 hours late to pick up my cake order I placed 2 days in advance. When I made it to the store and told one of the workers I had a cake order to pick up, all 3 workers rushed to the back and started assembling the cake together even though it was supposed to be ready. I waited for 15 minutes while the workers gave me no updates but kept walking in and out of the back and looking at me. Finally, all 3 of them decided to come out and show me the most hideous cake ever. You could tell they didn 't have the cake ready so they were trying to assemble it last minute. When they showed it to me, they asked Is it okay? as there was cupcakes falling off the cake and frosting all over the sides of the box since they rushed to put the cake in. I was so disappointed but I needed to take the cake because the occasion was for the day of, I couldn 't wait any more. I will never order a cake from Baskin Robbins ever again. Those 3 girls ruined the special occasion I had with the ugliest cake they made last minute. Tell me, would you like this cake for your birthday? Would those workers who ruined my cake like it if they received something like that for their birthday?

Decided to stop by Monday it was crazy hot. Store was completely empty around 12:30ish. The girl Ashley seemed bothered that she had to do her job. I got banana royals no topping just bananas. She was ready to charge me. I said doesn 't it come with them (picture shows it like a sundae) she did offer the sweet toppings even thou I asked for the picture. Then after the nuts I had to ask for fudge. I asked where is the whip cream again I have to ask for it WTF... worst ice cream sundae and experience I have ever received. Such a dry personality. I asked for a receipt or do I have to ask for it. She says oh did you want it? SMH Do better Baskin Robbins. Times are hard and people chose to spend our hard earned money at your store. For mediocre rude service and ugly ice cream sundaes I will be taking my business somewhere else so if y 'all see Ashley on her name tag, make sure you either take your business elsewhere or ask for everything

Always clean and cool fast serviceScoops are never small

Yummy treat ?great variety of flavors. Friendly staff. Location is nice and clean!