Prezzo Newmarket - Forest Heath

I am giving this restaurant a 5-star rating solely because of Katie. She went above and beyond to resolve issues with each of my family's rooms, including fixing a website error that resulted in my partner and I being placed in a hotel an hour away. Katie had a smile on her face the entire time and was a true asset to the team. Thank you again, Katie! However, the cleanliness of the hotel needs significant improvement. The evening waiting staff on Friday night were rude and rushed, which only further emphasized how amazing Katie was.

I went to this restaurant for breakfast. The staff was friendly and efficient. The food was delicious and served promptly. The entire restaurant was clean and organized. It was clear that the place is well-managed and it was a pleasure to visit!

I think this hotel is great for a short stay. I haven't tried their restaurant, so I can't say anything about it. Just a heads up about room 125 - unless you enjoy the constant hum of fans all night.

Easy to book, reception were helpful the bed was comfortable. The breakfast was a bit meh but not a bad price.

Great Stay, outstanding service from Jane and Amanda, had a medical emergency nothing to do with the hotel but they helped and went above and beyond. Clean hotel Recommend A