Moge Tee - Fort Lee

This restaurant used to be a great place, but it has declined over the years. Recently, we ordered two "bubble milk teas" of different varieties and were surprised to find that neither of them included boba despite the misleading name. We only realized this after we had already left. We were very disappointed by the false advertising.

Fairly large boba tea chain with consistently good quality and selections. I've been to a number of their locations and always enjoyed my orders.They use fresh fruit to make their teas and slushes (vs just syrup) so they're a cut above other chains. I stopped by this one to pick up an order to last us for our drive across the city. Highly recommend trying a tea when you get a chance.

This was my first visit. We came in 15 minutes before closing time. I don’t know why I was treated the way I was, maybe the employees were just exhausted..I understand because I worked at a cafe before.I ordered a taro bubble milk shake. The young girl told me that told me that they didn’t have anymore boba at the moment and I said it was fine. She read my name out loud and began laughing. I’m not from America I usually understand why someone might laugh when reading a foreign name. But she began laughing for a little too long/hard and I felt a little bit disrespected (it felt racist). Not everyone has an American name. Especially when you’re from another country, you can have an english name and a foreign name but for some reason it’s okay that an Asian girl can laugh at a middle eastern girl for her name. It felt racist. Especially because after I got my order, instead of a taro milk smoothie, I was given a cup of PLAIN WHOLE MILK with blended Oreo pieces.After realizing what they had done, I went back to the store and requested a refund. The gentleman with the short hair agreed that the drink was not how it should have looked like and was very polite about it/understood. I hope it gets processed. Overall it was a very racist experience. I think they thought “she wouldn’t even be able to tell the difference” or “it serves her right for coming in so late”. I was told it was because they didn’t have any more ingredients but I mean, by rule of common sense, if you cannot prepare the order the way it’s written/intended/ typically prepared, you should simply inform the customer. Most likely they’ll just want a refund and they won’t bother you to make the drink??? I thought it was just the pearls that were missing so I didn’t mind… but It turned out that the taro ingredient itself was missing. I don’t understand why she didn’t just tell me.Overall, if you cannot provide basic customer service (ex. not laugh at customer’s names inform them that there’s not enough ingredients to make their order) then please consider additional/supplemental training. I appreciate the young man coming over to provide me the refund. I hope it goes through. The young girl should not laugh at customers.Here are photos: proof of my order. Pay attention to the detail of the drink. The wall of the cup is lined with Oreo/cream but the entire drink on the inside is simply plain whole milk ice.

Great atmosphere, a lot of space to set and hang out, They have self ordering machines which is cool. But also the employees are really nice. The drinks are okay not as sweet and good as I would like them to be. Also, a bit pricey for a Boba spot.

Very cute and instagramable bubble tea spot. I got the taro tea and it was very good. It was a little on the thick side but I think that was me ordering something I wasn’t sure of.