A&W Restaurant - Fort Macleod

I waited a full hour before the drive-thru closed, expecting the usual A&W quality, which is usually decent. However, I was disappointed to find that my Mama Burger was cold, the onion rings were burnt, and the fries had no flavor. The bag did not include any napkins or condiments. The service was okay, but not very friendly. I was very hungry but could only take a few bites before giving up. Overall, it was a disappointing meal.

We dined here at the Ft MacLeod location for breakfast on Saturday, July 03/21; our first time since spring 2020. This was always one of our favorite A&W's but not anymore. What the heck happened here? New management/owners? My husband and I both ordered the All Canadian Specials and 2 small coffees. I ordered my eggs over easy. They were not over easy, not even over medium; they were over HARD. I barely ate any of the eggs. The toast wasn't toast, it was bread and there was barely any butter on the bread; we had to ask for butter. Didn't matter though, because in the end it was unappealing to eat bread for breakfast so we also did not eat that. Now the coffee oh my gawd! Awhile back A&W's had changed their coffee and we found the new coffee delicious. Not here. I don't know what kind of coffee they're using, but it was horrible. It was really dark and at first I though it was really old coffee, but that wasn't it. Not only did it have a weird, terrible taste, but it also had a weird, terrible smell. So bad that we couldn't drink it. This breakfast was a total waste of our money and time. If we had had more time, we would have requested new meals or our money back. Instead, we just chocked it up to a loss and vowed never to return here. Strongly Do Not Recommend.

The burgers were very dry and almost caused me to choke. My youngest child had chicken strips and discovered plastic in them, but thankfully was able to spit it out. The staff were friendly, but the food was not the best.

Good coffee in 2020. Then brain dead decision to make a milder form starting in 2021. I had recommended coffee in 2020 to friends, they tried some in 2021, they all said it was terrible. This is not milder, it has been watered down. Why do companies mess up so much. Who is the idiot that made this decision?

There are not a lot of other places open. If you like burgers, fries, and rootbeer, this is the place to come.