Garden Grille And - Fort Myers

Without Question, I would drive out of my way and past other hotels to stay at This Hilton Hotel. Specifically, Ms. Brittany and her team to include Dana and Michael is what keep me loyal to the Brand as a diamond member many times over.

DO NOT BOOK THIS HOTEL especially if you have a group. They are incompetent, rude, and I’ve had to file a case with Hilton Customer Care. I canceled rooms and have cancellation confirmation numbers and they are still trying to charge my card. Between Hilton and Amex, I’m confident that I’ll get it resolved but if you don’t want to go through this process, I’d book elsewhere. I like Hilton hotels but this one is a definite NO GO!!

Amazing staff!! The following people made our stay wonderful: FrontDesk people you Rock!! Sasha, Wendy, Michael, Sanna, Kerry (John . In the restaurant we loved the greek yogurt bowl that John would make every day, and the dinner service from Amy and Dominic were spot on. Thanks Michael for your feedback on the little liquor bottles that are for sale, the old fashioned one was definitely the better pick : Everybody was so nice and friendly. We would definitely stay here again.

Iam currently staying at the room 314. A front desk person, who presented herself as front desk manager was trying to charge me $3 for a hot water. Her business card was not on the counter. Upon my request to present a price list, I received a refusal. This matter deserves an investigation by upper management.

We stayed at the Hilton Garden Inn for two nights. It was a great stay. The staff was extremely friendly and helpful. The service was above expectations. The lobby and restaurant area are very nice. The pool area is also very nice. Our room was very comfortable and clean. We were very happy with all aspects of our stay and would definitely stay there again.