Penn Station East Coast Subs

Placed an online order Sunday 3/10/24 around 12:40. Was supposed to be ready at 1:24pm. We walk in and all 4 employees are messing around in the back. Order wasn’t ready, they hadn’t even dropped the fries yet. When they all come back to the front counter one employee told another “hey you need to get their order ready it’s for pickup” and the other employee responds with “no I’m leaving” then takes his gloves off and just walks out. We end up waiting an extra 20 minutes for the fries, and when we get home we were supposed to have a large sub that was smaller than a regular sized sub. While we were there we received no attempt on explanation from the crew working why the food wasn’t ready, and they didn’t offer any comp service either. They clearly weren’t busy if they had time to play around in the back while receiving orders. Extremely poor customer service and extremely poor food experience. Nothing redeemable about this visit.

This location is absolutely disgusting! The registers and card reader were coated with grease. Old food was under all the counters. The pop nozzles were gross and clearly not cleaned. All the tables were dirty. They didn’t drain the oil from the fried they just flipped it into the fry dump. Everywhere you looked just absolute filth.

Loved the service I had. Went to pay for my order and thought my debit card was the issue. Left and went to get money from my bank account, came back to pick up my order just to find out that the internet at the store was not working, couldn't use my debit card and received my order for free. Great experience, staff and customer service

After looking at the menu for 3 to 5 minutes clerk acknowledged me and said that they were closed ,but their door was unlocked and it was 851 pm. So disappointed that it took that long to be acknowledged and if they were closed . Wouldn't they have been a to lock up door and place a sign.

Everyone working this location looks like they're using hard drugs. Don't expect ordering online to save you any time you'll wait 10 minutes before they even acknowledge you and they'll let people cut in line before you who will get served before you.