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Absolutely! I completely agree with you! As an Uber driver myself, I can't believe how poorly we're treated when picking up deliveries from there. It's really unacceptable. Every institution should treat us with respect. I think the employees really need training on how to treat people properly. I share your frustration and feel upset every time I go to pick up an order from that place. It seems like the management is lacking, and it's a shame. They really need to hire employees who know how to be respectful!
Spicy food! I visited for dinner on a Friday, and the food was excellent. The service was friendly and attentive. The restaurant was very clean and had an open atmosphere. The only downside was the prices—two burritos and cups of tap water cost $35.00, which I felt was a bit excessive.
Update Increased from 1 star to 2 stars. I went back today to give them another try; my family still loves the the way their food used to taste. They were very friendly today and got my order correct. I did not have any difficulty ordering at the drive thru. Unfortunately, our shredded beef tacos were bad again. I?ve always loved their tacos! They are usually fresh with a crispy shell, warm and juicy shredded beef, and a generous topping of fresh lettuce and tomatoes, with a sprinkle of cheese on top. Now for the second time in a row they seem not fresh, overly greasy, and with very little lettuce and tomato and a clump of melted cheese. Original Review: Where do I begin?. This place has always given me headaches with the drive thru. There has always been a 50/50 chance of whether the order is correct. I can usually tell when giving the order- the person taking the order always seems distracted and talking to others at the same time. If I feel up for it, I?ll ask them to repeat my order back to me. I strongly recommend you do this. Thankfully I only live about 2 minutes away because at least 3 times I have had to drive back for something they missed. I?ve learned my lesson and now I just check everything right there in the car. When they miss things, it?s usually something on the receipt, but occasionally something that mysteriously did not make its way on to the receipt even though I thought the communication on both ends was clear during the order. The food is usually really good but tonight I ordered 2 shredded beef tacos and they were soaking in grease with hardly any lettuce and tomato, and with a clump of melted cheese. It was absolutely gross. They threw in some chips for some reason but they were inedibly stale- not exaggerating, really. Now let?s talk about the prices. I know inflation, right? Not quite. Prices have nearly DOUBLED on some items. A tiny side of rice was $4.50-appx. My two horrible tacos totaled $9. A veggie burrito-just rice, beans, lettuce, and tomatoes) was over $12! Ridiculous. And to top it all off, now when you go through the drive thru, they hand you the card machine to swipe yourself so that they can ask you for a tip. At the drive thru. Pay your employees a decent wage so they don?t have to ask your drive thru customers for a tip, please.
Although the food LOOKS GOOD, the ingredients tasted old and not fresh. The pico de gallo inside the burrito was disgusting! The employees were all on their phone and talking amongst themselves while people were in line to take orders. This place is extremely overpriced and not worth the money. The food is not fresh at all.
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