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Contribuisci feedbackHave been a few times but last night will probably be the last. Service wasn’t just slow, was pretty much non existent. We were ignored several times when wanting service so had to go up to the counter to put some of our orders in. At the end when we flagged the staff member to order ice cream, he seemed annoyed. When he delivered the ice cream, he slammed it down on the table. I asked why he was so angry, he just made a noise and walked off. Will try the new place next time. Such a shame as it’s usually a great place. The apology didn’t seem sincere. Food was good as always
What a terrible experience! And before people come at me for leaving a terrible review I mentioned it to staff on the night and they shrugged it off. There was hair on one of the plates of food we had ordered, they then didn’t replace the food until we asked for the 3rd time and then only brought out a half serve when originally they brought enough for 2. Chicken dim sims were cold in the centre. For some reason even though it was a dish ordered at the start when we eventually got served, they said the Seafood Tempura doesn’t come out until later, even though folks around us had ice cream. Honestly still confused. Tables are way too close together maybe a 10cm gap and that’s not an exaggeration. The waitress we spoke to when leaving and I mentioned the issues again asked if I’d eaten there before. Never at Frankston but at other locations without these issues. My friend and I were both very disappointed in the experience.
At the cost of less than $40 per person, Okami offers an all-you-can-eat buffet experience of delicious Japanese food cooked fresh from when you place an order from their menu. Their sushi, tempura, meat dishes and dessert are a must have! Service was also excellent when we visited
Food was good as usual but this was my first time at this specific location and service was extremely slow. Didn’t have our order taken for half an hour even after consistently asking, same with getting water even after constant reminders we ended up just taking it from the counter. Ended up leaving before our lasts plates came as they took over 25 minutes from when we ordered them. Would recommend driving a little bit further to the Chelsea Heights location for better service instead.
Okami in Frankston provided a wonderful experience. The venue is simply yet tastefully decorated, looking clean and well-kept. We visited yesterday on Valentine's Day and were not disappointed at all. The Asian staff were very efficient, and we even left a nice tip for them. The restaurant had a lovely ambiance and was quite full. The dishes were fresh and beautifully presented. The only item that fell short were the Veggie Spring Rolls, which seemed like the inexpensive ones you can find in supermarkets. However, for everything else, we absolutely recommend this restaurant and will definitely return later this year. Keep up the great work, everyone!
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