Tim Hortons - Frankville

Great coffee and staff Food: 5 Service: 5 Atmosphere: 5

Service: Dine in Meal type: Other Price per person: CA$1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Croissant Breakfast Sandwich and Ham Sandwich

I went to this location Nov 11 2023. I really needed to use the washroom, door was locked. I was buying two coffees and a doughnut. So stood in line about 20 mins to get served, one small and one med coffee, very hot to hold. I put one cup on top of other to carry it out. No tray or sleeve. I dropped one cofffee all over the ground. Did not have time to go back and say sorry about my mishap. Which would have not happened if the two hot drinks were on a tray, my hands were too full. I held my bladder for almost ahalf hour till i got home. I know they were swamped yesterday, but at the same time i am still a customer. The response back from Timmy,s i find is lacking. Why no cardboard sleeves on hot drinks, why no cardboard tray to carry hot drinks, why is a washroom locked? Service: Take out Meal type: Other Price per person: CA$10–20 Food: 4 Service: 2 Atmosphere: 4 Recommended dishes: Croissant Breakfast Sandwich and Ham Sandwich Vegetarian options: I did not have vegetarian, i just want to post this reveiw

I was with my group to get a soup and a drink and the manager at the restaurant was very mean and she wasn’t very nice when I said where was my soup and all she had was the quencher and she lied about the soup. It was paid for and she said we don’t have any soup on the list and making excuses and she upset my friend who has autism and hdhd and she was having a breakdown the manager was laughing at her and the other employees were laughing at her and said to leave the cafe or else we will call the cops the other employees and the manager keep saying get out of the cafe to my freind it upset her bad And my friend who was standing up for me and the manager had a very bad attitude and the employees are just very rude and mean Very disrespectful and bad service

As a good Canadian I like to visit Tim Horton 's for my coffee and donuts... Heck sometimes even buy breakfast there. But as of late, I 've found that the staff and service is lacking. And I 've hit Timmy 's all over this country. This Tim 's in particular, you can expect the staff ignores you outright... Even when you 're standing in front of them waiting at the register. They 're too busy chatting with their co-workers. (not that there 's anything wrong with that. But if I have to actually wave my arms in the air and have to raise my voice to get service... it 's gone a little too far. Food: 1 Service: 2 Atmosphere: 2