Altos De Jalisco Mexican Grill Winchester Va

Love this place, great food. You have to try the table side

This was my second time visiting Alto’s for dinner. I loved the environment and the food the first time, so I decided to go again. There was a large group of us celebrating a birthday. Our waitress immediately seemed annoyed to be serving us, not once did she smile, she was very short with us, and could be seen talking with other servers while all looking and pointing at our table. When attempting to order drinks and food, we felt very rushed. We planned on staying for a while and talking, but were offered boxes and the bill very early. The man, who seemed to be the manager, was constantly staring at our table and watching over us as if we were doing something wrong. I was very disappointed in the atmosphere and service. The restaurant was not about to close, and they weren’t too busy. The negative environment was very disappointing for the celebration. Despite the service, the food was delicious.

Fail on our 1st visit.Our local hangout closed, was looking for a nice bar to have a margarita, some good food, and a friendly environment. Sad to say, none of the above.The bar is very bright and open, commercial restaurant atmosphere, not cozy at all. No dedicated bartender, the servers just take turns waiting on people regardless of where you sit.We were seated quickly by the hostess, got some menus, a basket of chips and some salsa right away from someone else…that was the only good part.Now the not so good parts.The chips are not good, bitter and in much need of salt, the salsa bland.Our waitress came by soon after we were seated, told us the special meal of the day, we said we only wanted drinks and bar snacks/appetizers. She got our drinks and said “I’ll be back”, leaving us to look at the menus. Needless to say, that was the last we saw of her. We completely finished our drinks, other waiters/waitresses walked by often, never bothering to ask if we needed anything. Eventually we just decided that was enough and went to find someone to pay our drink bill with. Only then did your waitress come up as we were looking for someone. I told her we just wanted our bill due to the fact that she had not come back to take our order. She argued right away and said she had not come back because we had told her we only wanted drinks…which makes sense only if your policy is to never check on your customers ever again and yea, the customer is always wrong. Needless to say, won’t be back.Will I go back…no.Would I recommend…no

First time experience was great! Menu offers a great variety and something for

This beautiful restaurant is right next to the Alamo movie theater. It was very busy, but we were quickly seated, and our drinks arrived without delay. Our waitress was very busy, but still provided excellent service. The refried beans were delicious, better than I 've had elsewhere. Our main course was fresh and tasty. Perfect for a date night, after a movie. They had a huge bar!