Dickey's Barbecue Pit - Friendswood

If I could leave a zero star I would. I had the worst excuse for bbq in my life from this place. To make matters worse the supposed owner of the restaurant was incredibly rude and combative when ask for a refund. I have worked in the food service industry for over ten years and have been a general manager for 4 and trust me when I say Dickey’s as a brand dose not need someone like Freddy, or at least that is the name I was given representing your brand. Serving dry over cooked chicken and brisket while trying to serve sausage that is grey in color and has clearing been re used from the previous day is unacceptable. All would have been forgiven had this gentlemen offered to at least replace or substitute our meal if a refund is truly not possible which is a lie. But instead he choose to argue and slam the door behind me as I left the building. You sir mr Freddy the supposed owner need to do better.

Ok here we go... If you have been open for 8 months your crew should be more efficient than what they are. Tonight's crew were very friendly but wow they all seemed so lost. Starting with the temperature of the food all the meat by the time we got through the register was ice cold but the premade sides were smoking hot. The pulled pork sandwich was nice and mushy just like what you would expect from an assissted living home. The Mac and cheese was very gritty from I could only suspect powdered cheese mix from a bag. This is south Texas not Dallas. I would expect BBQ like this in Dallas. The cold sausage had good flavor wish it was at least warm. The loaded mashed potatoes though came from a plastic wrapped storage container were okay. The brisket had good flavor but so cold and sooo tough it was hard to eat. The crew working tonight although seemed lost they deserve 5 stars, the food... though lacking in everything BBQ 2 stars... Over all 3 stars. Like I stated before this isn't Dallas this BBQ could pass there but not here when you have Central Texas BBQ and I hate to say it Killens BBQ. Step up your game fast.

The middle eastern manager of this establishment was incredibly rude and hostile to my wife when she asked him about the Veterans Day discount. When my wife asked for his name he started screaming at her to “GET OUT”. We will never return here. No need to support a place that doesn’t like veterans and treats people in general so horribly.

Manager complained the whole time she was in his establishment about people using coupons. Then he wouldn't honor hers, got the order wrong and overcharged her. She has never been so angry. Then when I called to complain, he was rude and kept interrupting me and wouldnt listen to what I had to say.. he didn't care. Last time we will ever buy BBQ from Dickeys

Not as good as the Pearland and Bay Area locations. I was not greeted on entry or exit and the employees (young female and older man) did not seem like they were in a good mood. I also get about double the meat at other Dickey's locations and the price for a medium side is way higher here. I would recommend the other locations.