Cava - Frisco

Eating is always super! the reason for the 2 star rating is because its lens bowl, which is one of its vegan options, cannot be ordered online from any reason. additionally after several phone calls to the place to help solve the problem and help me to order the order that I have never had once had someone answering the phone. someone has to look into their online order and I think more customer service training is required because the answering of the phones at their locations does not seem to be a high priority

Fantastic food. A bit pricey but the portions are generous.Be careful during the lunchtime rush the line can be long. On one hand it's a good sign, on the other, it took 15 minutes to get to the front of the line to order. Lunchtime minutes are precious, am I right?

Ordered 3 bowls online and picked them up they were less than 1/3 full so after spending $38 everyone is still hungry. The restaurant is scrimping on portions and screwing over people that order online. This is the 2nd time this has happened in 2 weeks. Tried calling but no one picks up the phone. Total rip-off stay away

Clean, quick, tasty, healthy and most of all DELICIOUS!! I eat here almost once per week and enjoy it so much. Nice fruit drinks as well. All good and highly recommended you try it. Only complaint is that they don't accept cash and only take cards. We must keep cash alive for freedom purposes.

Cava's food? 5/5 when what I order ends up in the bowl in a reasonable amount of time.This location's service, accuracy, and overall experience? 0/5 if I could. I've run out of second chances having patronized this location double digit occurrences since it opened. Let me share with you just two of my visits in the hopes that someone who cares enough to correct the mistakes is listening over there. I won't be back, but hopefully this will improve the service for any brave souls who enter.About my 3rd or 4th time to this location after dining in I decide to take the leap and put in a carryout order before leaving the house. I'm about 6 miles, 15 minutes away which is more than enough time to expedite an order, or so I thought. I arrive to find the pickup shelf bare and there's two couples in line just starting to order. Keenly aware that something is already amiss I position myself close enough to understand what is being ordered and served before the order I've placed 15 minutes ago. Two of the four patrons order falafel on their bowls. Further aware of past visits where this location mysteriously runs out of falafel I prepare myself for the phantom falafel-less failure I'm about to experience. After the four patrons check out I enquire about my order, Oh, we're out of falafel, it'll be 15 minutes I'm sorry, what the actual falafel?! How can you:1. Not start making an order from 15 minutes ago prior to patrons who are in line 15 minutes later.2. Not anticipate low stock levels of protein and start the lengthly process to replenish that stock and keep your business moving (not the first time)3. Serve the protein to patrons who were ordering 15 minutes laterNo apology, no acknowledgement of the mistake, just, it'll be 15 minutes My most recent visit was again a carryout order. Fool me once... and all that. Anyways, I arrive and my order is miraculously on the shelf. Amazing! Wonderful! They've turned it around! Aaaaaand then I get home. I ordered two bowls with a multitude of toppings on each. I guess that was too much to be expected as one bowl is perfect and the other bowl is missing all the toppings selected, minus the Persian cucumbers and pickled onions. Read the order. Put the order in the bowl. Too difficult I guess. They can't have run out of these ingredients as they were present in bowl A, missing from bowl B. There's an entire food logistics system in place, fridges with the next tub of whatever topping, at the ready. The staff simply does not care about the customer experience or end product. Even if I cared to check my order before leaving I shouldn't need to audit my order before leaving or stand in line to audit employee competency. Getting food shouldn't be frustrating.In the end the formula is simple. You, Cava, exist to make a profit by serving customers. If you don't have customers...By comparison the Legacy West location has been 10/10, zero mistakes, friendly staff, time and time again. If I have a craving for Cava, I'll drive there in the future and gladly speak with my wallet albeit with less frequency due to the distance.