Hoff's Steaks And Steins - Frisco

The service at this restaurant was slow. Our waitress was pleasant and polite, but they seemed to be short-staffed and there were long stretches of time where we didn't see her. It took 20 minutes to get our drinks and an hour and a half for our food to arrive. The steak was expensive and not very good quality. The ribs had good flavor, but there wasn't much meat on them. Overall, disappointing experience.

We were seated promptly and placed our drink and appetizer orders. However, our server did not return and we had to get our own straws from the bar. After waiting 45 minutes without receiving our appetizers or drinks, we asked another server for assistance. Despite seeing our server socializing at the bar, she ignored us. The manager eventually came to our table and informed us that our order had never been placed. After waiting an hour, our appetizers finally arrived, but they were unimpressive. We decided to just ask for the check, which initially included the full meal. They adjusted the bill for what we had not received, and we paid and left. Several other frustrated tables also left without eating. The manager's attempts to rectify the situation were appreciated, but we were disappointed that no compensation was offered for the inconvenience and poor service. Our original server seemed more focused on the bar than the tables she was serving. We ended up getting takeout from Hard Eight instead. Unfortunately, this experience has deterred us from ever returning to this restaurant, and we would not be surprised if it goes out of business soon.

We waited for our food for almost an hour even though it wasn't crowded. Service was mediocre. Doors were left open in summer heat so it was humid and there were flies. Food was ok. Expensive meal for such a disappointing experience. We won't be back.

Hoff's is next to the highway, so whenever we go anywhere, we would see the sign and say to ourselves we should check out that place one day. We did, recent, and what a mistake. It was lunch on a Friday. The place was almost empty. No one greeted us. I had to go to the kitchen to get anyone's attention. The steins were good. The food was horrendous. My ribeye was super thin, like almost just half an inch thin. Might be wrong, but my expectation when i go to a steak house is that I get good, thick, cooked to order steak! Talk about cooking I don't think the chef was there. My mother in law got a filet mignon, ordered as medium rare, but it came out like boiled beef super well done. Don't order the oysters. When I did, they came out the size of pistachios. I mean, if they didn't have good oysters in stock, they could have told me sorry, no oysters today. Instead, they served me 8 pistachios sized oysters instead of the 6 that I ordered.

The food at this restaurant was generally quite delicious. The cocktails were excellent. However, there seemed to be not enough waitstaff and kitchen staff working. Our table was dirty when we first sat down, and it took 30 minutes to get water because they had run out of glasses. Our appetizers took 40 minutes to arrive, and our lunch took almost 3 hours instead of the expected 90-minute experience. Despite these issues, I would consider returning to this restaurant if they improve their staffing situation.