Vitality Bowls Castle Rock - Frisco

I ran across Vitality Bowls looking for a another place am so glad I did! It?s a smoothie w/ a topping of layered nuts slices of fresh fruits like ripe strawberries kiwi (Dragon Bowl the clerk recommended loved it)! Plus health food bar juices made more. Yum. I hope this is successful one day will open near me!

Acai bowls were pretty good, though service has room for improvement in pace and professionalism. A couple of teenagers were manning the place and were less interested in the customers than a friend visiting the store. Also I was disappointed to see the contents of a 'large ' order only filled about 80% of the bowl. Hopefully it was a mistake and they aren 't trying to be stingy.

The açaí bowls are delicious but Vitality needs to hire some employees OR adjust their pick-up times on the app to reflect when they are busier. When you order, no matter the amount of business they have, it?s says 20 minute pick-up. You go there and they are slammed and it takes at least 25 minutes longer. That doesn?t bother me but adjust it on your app. I even started showing up later and it still isn?t ready.

Sat here for 20 minutes while employees were yelling in the back! Probably the worst customer service I?ve ever seen with 6 customers all waiting. No one to be found up front!

0 stars. Me and my girlfriend lost our whole lunch hour waiting for our food. Didn't even get the food, had to get a refund. 99% sure the guy behind the counter was high. Manager wasn't there at first so when we requested a refund we had to wait as well. Absolutely ridiculous. We won't be back.