Moe's Southwest Grill - Fruit Cove

The children like Moe's and we visit the Julington Creek site about once a month. This location was rebuilt (maybe a year ago? and is beautiful. Sometimes they seem a bit understated, but nowadays I know it's hard to run a team. The food is consistent quality and the seating areas are clean. I really like the outdoor terrace seats, but sometimes it's just too warm and muggy to sit outside.

Very disappointed when I opened my Burrito. It's not free and I don't think you should sell that. I'm not going back where my business is not appreciated.

Today, we ordered a Homewrecker burrito meal on line which happened to work correctly today. I picked up the order and took it back home. When we opened the bag, the burrito we saw was tiny. We actually measured it as the menu states the flour burrito they use is 12 inches in diameter. Ours, after stuffing with the 5 ingredients was just under 5 inches. I called the store and was told the flour shell is 12 inches and they cannot guarantee what it ends up being. I was then turned over to the manager and was told the same thing. So basically, my Homewrecker ended up being $2 per inch. Fortunately, the manager said bring it back and he would remake it. I took it back and he did what he said he would do. So, nearly 30 minutes after I ordered my burrito on line, I had my burrito, but not a thing more. No apology or explanation felt more like let 's get this guy out the door . For the record, there was not an ill word said by anyone. While I was waiting, I took a picture of the store, from in front of the register. As you can see, looks like a train wreck. I like Moe 's food, but the last couple of experiences (in store and on line), as well as the increase in price, I think its time to make our next burrito at home.

The good news is that the good is tasty and can be customized to most tastes AND they've introduced me options like Taco kits for fun home experiences : The not so good news is that such personalization takes time if you're in line for eating in. My suggestion if taking away is to take the time to order online and save yourself some time inline.

UPDATE: After posting this review and filling out the online Moe 's survey, I received a call from the one of the owners, the COO, Steve. I was pleasantly surprised to find this company cares about it 's customers ' satisfaction and loyalty. It 's refreshing to find a company that does more than pay lip service to the concept of customer service. I want to be clear in my review that my complaint is not with the overall quality of the food here. It is good food. And no complaint about Moe 's in general (in fact this is my favorite Florida Moe 's, I travel all over Florida and have tried many locations . e Also I would like to single out Emily, Joe and Ken as excellent employees. They 've been with the company a long time and I have had nothing but great service from all of them. The food in this location has always been excellent, fresh and tasty. The salsa has always been excellent. I love the new guac salsa. My complaint is that the portion sizes for my go to meal changed drastically (got smaller and I no longer could justify the cost vs value. Back to my complaint: Steve explained the change I experienced (horrible portion size was a corporate decision and ONLY made to the tacos (go figure! . Steve urged me to try other menu items that have not been monkeyed with by corporate and report my experience back to him. Since I love this location as one of my go to lunch destinations, I was very disappointed to have to write off the tacos but I will go back and try other menu items. I have amended the review to 4 starts to reflect the problem is only with one menu item (can 't justify higher until corporate changes it back . original review below: $14 for four half empty grilled chicken tacos? I don?t think so. I used to love this Moe?s? I would eat lunch here at least once per week, sometimes 2 3 time per week. But they have apparently cut their portion size in half and kept the price the same. You should not be half full after paying $14 for lunch. Tacos with a tablespoon portion of chicken per taco...really? I get far better value for my money at Chipotle or Pollo Tropical. This is the second time in a row this happened, I should have know better than to try agiam after the first time, but I thought give it one more chance. Never again Moe?s, I?m done!