Starbucks - Gainesville

First and foremost, I understand a 1 star is bad, and I 'll give my reasoning. I completely understand the worker shortage right now, and respect that people need breaks and lunch times. I wholly support that and don 't generally get bothered by that. Unfortunately, when they have a sign on the payment station that says on break with no estimated return time is unacceptable. I have been in some form of customer service and management for the past 16 years, and my staff would know to properly inform customers to prevent issues. Instead, this time, the employee walks up, rather short says, I 'm on break....also I 'm on lunch I can understand, but why is this happening right at lunch time and there is a line of people. 5 minutes is not the answer to give and just turn your back. You lost our $12 and possibly more for the lack of always communicating. $12 doesn 't seem like much, but based on the recent trend with your reviews there needs to be some guidance and training opportunities here to better prepare your staff. That or have the manager work the location. This is not up to any form of customer service standards. I will unfortunately not visit this location anymore. There are other locations that understand what the job entails. I 'll be glad to support their branches.

Has London fog on menu but never carries the lavender syrup required to make it. No thank you for making me a plain Earl grey tea for $6?!?!?! They won't refund you either, they say they can't.

I really enjoy my iced latte, even though it is slightly expensive. I appreciate the convenience of having my Starbucks while I shop for groceries, especially since this location is inside Kroger.

The staff were friendly, but the service was a bit slow. The coffee is excellent, and I absolutely love their Mocha! ☕️

I have ordered a particular custom drink here twice, and it is simply delicious. Even when they are extremely busy, they still take the time to prepare your drinks correctly.