Steak 'n Shake - Gainesville

Friendly staff and good food. You get what you pay for here, the burgers and fries are good, just another decent fast food burger. The staff are very nice, though. I never mind coming here. The shakes are quite expensive but they are really good. Very rich and tasty. Not too sugary, but I can’t even finish half on my own, too rich for me. Good for a quick bite or snack.

The food is tasty. Overall, it's good, but the operating is not on time usually. The start time is late no service until later than 10am.

Haven't gone to this one since before covid. Lots of changes... you no longer have a waitress. You order and pay at a kiosk. The milkshake choices are limited. Used to love their real banana milkshake. No longer an option. You then pick your food up at the counter. Our food was good. And the staff was friendly. But management has failed. Sadly disappointed.

Management/owners of this Steak and Shake need to pay better attention. First, the good. The fries and hamburger were tasty and inexpensive. Next the rest, all bad. No servers, rather three people running the drive through with no attention to patrons inside. Flithy dirty everywhere, tables, floors, and bathrooms. Very slow to provide the food once order. We probably waited 30 minutes for our order to be filled. Milkshakes came 15 minutes before the food, and were served with no whipped cream or cherries, even though they clearly were ordered that way. Couldn't find anyone to complain. Burger came with lettuce that been previously frozen and therefore was wilted and was tossed. Had to ask for ketchup, which took more than 5 minutes to provide (at which point fries were turning cold). Staff (of 3) all seemed friendly but clearly were not up to the task.

We came here while we were in town because we haven't had it in over a year. We asked for their house seasoning on the fries and there wasn't any salt or anything on them. They didn't give us spoons or straws for our shakes so we got up from our table at least 5 times to enjoy our meal and my husband had to purchase small containers of barbeque sauce to add flavor to the fries. Two stars for the shakes, I would've been really disappointed if those were messed up when I was anticipating going here.