Panera Bread - Gardendale

It would have been great place for a restaurant. This place, people, food was the worst place..... ever. I'm sorry I had to leave one star, should have a 0

Had a rapid pickup order for right when they opened. The crusty old hag behind the counter didn 't look at my app receipt, or listen to a word I said and just waved me off to the kitchen window saying I don 't have your order ... I hadn 't even told her I had an order yet. The kitchen girl after I tell her I 'm picking up an order placed on the app finds it right away (sitting boxed up next to the old hag) and says they 're finishing one of my sandwiches and the whole order will be ready in just a moment. The old hag then cops an attitude with the kitchen girl about this is a rapid pickup why does door dash want to take it? When no one until the old hag just then said anything about door dash. That old hag shouldn 't be working a customer facing job of any sort and I feel bad for the kitchen girl for having to deal with her.

Terrible. My $11 sandwich was sloppy and went directly in the garbage. Never again.

We ordered our food and they were nice but when we pulled up to the drive through window MAJORITY OF THE STAFF (teenagers) were on their phones making snapchat videos , doing tik toks , playing around and also NOBODY HAD ON A HAIRNET. PLUS I did not see any staff wash their hands ! Fire the whole staff and hire some new people ASAP!

This location is well planned dinning room, feels like your in a little shop instead of a large dinner hall, quite and cozy. Staff was very professional and store was clean. One of the better locations I've been to.