Firehouse Subs Garner

Over price very small parts, very tasty though. I have the turkey jerk under. the sauce was good.

Normally I give good reviews, however I can't help with this one. First of all I have been to this and other Firehouse locations and enjoyed them. This time not so much. My wife and I ordered two subs and drinks etc. When we got to the drink machine there was no ice, no paper towels, other than a roll sitting on a table close by and hardly anything else. When we asked for ice we were told it would be a while. We had to ask again after our order was ready. We were handed a cup of ice. There were employees four I believe, hardly anyone to serve, maybe five guests while we were there. Tables were not being cleaned, still no ice was put in the machine. No explanation or apology or excuse. Also no bottles of hot sauce in sight nor did anyone ask if we would like some. Our food was not prepared well, not hot, and sloppily put together.I understand the covid situation but no masks were worn by employees as well. Probably won't be back until it's fixed.

Every time we decide to get food here, there is always an issue. One time we placed an order and waited 30 minutes just to be told that they were out of lettuce. Another time we placed an order online just to receive a phone call that they were out of chicken. I asked for a refund and was told that I would have to come in or call the following day because nobody on shift knew how it process a refund. I went in that next day and placed the same order and waited 20-30 minutes. It wasn’t busy and plenty of employees were there. The issue was that they were so focused on talking to each other and not making the two simple sandwiches I ordered. I do not know how this place is still in business! One of the employees told me that the manager purposely makes sure that they run out of things. I believe it!

For the 2nd visit in a row, my service and product quality were poor. This time was worst than the last, the sandwich even had a soggy bottom. I would not recommend visiting this location.

Love the subs but they dont have all the sauces any more