Chipotle Mexican Grill - Gastonia

We ordered the steak bowls. It tasted like the food was heated up from yesterday. The restaurant was filthy, yet the workers were sitting in a booth sitting and chatting. The floors and table tops had crumbs and smears and not a single location looked remotely cleaned. It would appear the place is run by kids and the owners need to step it up and implement processes and procedures to avoid this. We will never come back to this location in Gastonia, NC, again.

12:25 pm. 10/16/2022. This place has been one of our favorite stops for a couple years now. We favor it over moes and sometimes chipotle. We have never had a bad experience, until today. We were getting our toddler out of the truck as we listened to an employee (short, heavy, glasses) cuss a man out in front of the store, telling him to pay his child support, as she smoked a cigarette. This happened right in front of the restaurant doors. After that was over we went on in, and tried to order a salad in a tortilla bowl. We were told there were no more, and by the conversation the employees had while standing there, it was determined that it was because no one had cooked any. There was also not one other soul there to eat. We were not told that any could be made for us or sorry for the mistake or anything. We just went next door to bubbas, which had good food and even better service. Two stars because this is the first time anything like this has happened.

My daughter has a severe dairy allergy, which makes dining out a challenge. Today, I visited this restaurant and inquired if they could prepare a dairy-free meal. I also requested that they change their gloves. James immediately washed his hands, changed his gloves, and ensured that only he handled the food. It's often difficult to ask others to prepare our meals a certain way, but with James making the process so straightforward, we will definitely return.

Great food and great customer service. The staff was friendly and very accommodating. A guy (who I believe was the manager) even brought me more chips and salsa to my table outside!!! The pork is so good and I love all of the options that you can add onto your food. I had my tacos loaded with topping overflowing. The portions are very generous and I will definitely be back! Check the app for deals as well.

DO NOT EAT FROM THIS PLACE! I usually don?t give one stars, if I could give a ZERO stars I would. My experience was bad had the manager not come to the window and made it worst. He basically called me a liar at the drive through window. I ordered a chicken salad without a taco shell for two salads. I ended up with taco shells on my salad. They asked for my receipt which did not say no shell. I didn?t receive my receipt back. The manager came to the window and said there were 4 employees on the ear piece that didn?t hear me say no shell. I even had someone on a call listening to me ask for a no shell taco. So why is my dash cam recording the whole conversation. The manager was combative and basically calling me a liar. I contacted corporate office and will be providing my dash cam footage ,which is dated and time stamped. Unbelievable! If your going to eat there walk in and order your food so you can walk them through step by step. It would have been more professional to acknowledge my complaint about my horrible experience. Most importantly don?t call your customers a liar. My orders was Soggy, taste less salads, which ended up being thrown in the trash. WARNING DON?T EAT HERE!????????