Baskin-robbins - Gilroy

Guy with glasses didn’t hear what i said and was unprofessional and use profanity towards

The store wasn’t open till 10pm as listed. Inaccurate store hours.

The wait in line was long, but that's not surprising considering it was Friday night. They need to hire extra staff or schedule someone to work an extra shift for those times it gets really busy. The location itself is a little small so there's not much room for sitting down to eat. Plus the line pretty much runs throughout the length of the store so if you did sit down to eat, expect for someone to always be standing near your table while you eat. The ice cream is standard Baskin Robins Ice Cream. It isn't made in the location so it's pretty much the same wherever you go. I didn't have a smoothie or banana sundae so I can't speak to the quality of those dishes. There were only three people working there when we went but they were all working fast to get the orders fulfilled. Some reviews have mentioned the age as a negative factor. I don't think having younger people work is any issue. There was one interesting thing. No employee was wearing a uniform or name tag and each employee had an AirPod in one ear. Some people might find that unprofessional, but it's Baskin Robins not the French Laundry. Overall pretty solid location. Only 4 stars cause the floor was a little dirty and the wait time.

Stopped in here on the way home from a road trip thinking we were going to get a nice healthy scoop of ice cream and was given the worlds smallest scoop. It was busy only one guy serving and seemed to be quite rundown inside. I was so surprised this is what he gave me I didn't even care to ask for toppings. $5 for basically half of a regular serving smh.

The place is really dirty with finger prints and smudges on all surfaces. The ice in the freezer is all stained with ice cream and 3 inches thick. When I told the server that there was garbage on the floor (3 dirty ripped napkins , he came over to look and then refused to pick it up. (I guess he thought i should do it. So, if that is the attitude, can you imagine that the tables are sanitized after patrons use them? And now my thought is: Did he even wash his hands?! Ugh!They need a manager there. The servers were sitting in the back when they could be cleaning.