Shogun Bistro - Glasgow

I’m upset primarily for one reason, but given today’s circumstances, let me list the things I looked past first. The restaurant was hot. No AC when it was 90 degrees outside. Our server took 10 minutes to get to us when they were not busy. The server, who was apparently the manager, was not friendly, got all of our orders wrong, and was not professional when it came to dealing with food. He didn’t add a lemon to a water when I asked, not a big deal. Gave us egg rolls instead of spring rolls, my bento box was slathered in teriyaki sauce on one side so it got all on my hands. When I needed a refill, he came over with another glass of water and poured it into mine and left me with both. He also gave us a pitcher of yum-yum sauce to use, but when another table needed it, he would take the pitcher off our table and hand it to them, and that’s weird and gross. Now the reason I’m posting this anyway is because we bought three lunch bento boxes at 12:30 pm on a Saturday. The menu in house, and online both say lunch bento boxes are $14. They charged us $22 per each bento box as a dinner bento box. We were told they do not serve lunch bento boxes on the weekends anymore. Nowhere did it say that on their menu. When we told the lady at the register this, she sighed and shook her head showing that she is well aware he isn’t doing his job the way he should. They still charged us 22 per bento instead of the 14, and we are now left to dispute each transaction on our own. He was unwilling to listen despite that we were calm and kind, and he didn’t care to force an unposted policy change on us. We should have paid around $42 before tax. Instead, we had to pay $66. It’s a small thing, but it’s not right that he tells me I am wrong and to look online and it is not there. Instead of investigating it and trying to resolve the issue, he tells me I am wrong. I called them after we left, explaining again that this was an issue we would like to have resolved, and I told him it does not say that online. So he said to “come get your dessert” since I said that was part of the dinner bento we didn’t ask for, but we just wanted reimbursement for the upcharge. I told him we will have to then dispute the transactions with our banks if he can’t do something, and he hung up on me. Don’t come here and waste your time and money on either being upcharged, given gross utensils/items, or sitting in an uncomfortable and slow atmosphere. The manager, this man who stole our money with no real proof to offer why, does not care about you, his job, or whether he is doing what’s right. You don’t have to like your customers, but you should at least respectfully investigate when there is an issue. The food can be good, but it’s not worth this.

This place is amazing! Staff loves to be friendly and funny! Always a joy when we go in! Darren is our fav chef though!

We had nice service, and the food was great. Nothing wrong with the atmosphere, just average for the type of restaurant.

Normally when we come it’s a good 4/5 stars but that’s also when we have Wes as a server. Wes is an amazing server, attentive, caring, keeps drinks refilled, checks in, etc. However, today we had Jesselle. I would give her a 1/5. She didn’t refill drinks. Didn’t bring the cups for the Yum Yum, didn’t bring the Yum Yum, didn’t check in one time to make sure food was okay. Didn’t listen when we spoke with her. Another sweet lady did check on us. Overall, Jesselle as a server was not good, Not attentive, doesn’t need to be serving if she doesn’t want to serve. The cook, cooked well. I wish the vegetables were more cooked but still he was sweet and good cooked to order. I didn’t get his name. I’ve noticed the past few times we’ve went they no longer really interact with you like they use too. Either way. Food good. Service terrible.

Love the birthday drum! Dietary restrictions: Chicken and shrimp for people with Alpha Gal! We always have enough left over from lunch for dinner that night too! Kid-friendliness: My grandkids love this place.