Wild Cabaret And Wicked Lounge

I will not be returning to this establishment. The bar staff were very slow, lazy, and rude. They refused to take responsibility for their mistakes and when I questioned why my bill was higher than expected, they called the manager who was extremely rude and unhelpful. He was argumentative and disrespectful, causing a scene in front of other customers. He eventually had us removed by the security guards, who were the only pleasant part of the experience. If you are seeking good customer service, I would recommend finding a different cafe or bar.

I have visited this restaurant several times in the past and always had a great experience. However, on this particular visit, I found it to be extremely expensive, the entertainment was lacking, and the food was average. As a family of 8, we have decided not to return in the future.

The staff were friendly, but the service was extremely poor, with the food being unappetizing and served cold. The entertainment was mediocre. With a group of 34 people, the total cost came to around £4000, making it the worst Christmas outing I've had in a while. Definitely not worth the price, and I would not consider returning.

The entertainment was great and enjoyable. The host was hilarious. Unfortunately, the downfall was the service. Table of 12 for a Christmas night out. We had pre ordered our meals, with dietary requirements passed along via email. Starters came out, had to ask the server twice if it was gluten free and he still tried giving me a meal with bread on it. Eventually, got it correct and that server later apologised. At this point, I flagged a different server down and said that my next two courses (turkey and cheese were also gluten free). Mains came out. Another diner and I were waiting for our meals. Flagged a server down and told her we were waiting for a salmon and a gluten free turkey. Received our meals after the majority of the group had finished their course. Dessert came out... Minus two (me again). None of the servers checked that everyone on the table had plates in front of them, during any of the courses. Straight up asked for the manager, explained that we were still waiting for a cheese and crackers and a gf cheese. She comes back over ten minutes later with a printout (5 puddings, 7 cheeses) saying her staff had counted 7 cheeses had been brought out. Obviously not since two of us were sitting there without a meal in front of us. Saw that two of the blond waitresses standing by the sound booth had also clocked this. Manager also tried to argue about not knowing about dietary requirements. Double checked with our group organiser who was adamant all dietaries had been passed along via email. Manager comes back another 10 minutes later, saying there had been a miscommunication with the kitchen and no cheese boards left, options were pudding or ice cream. Finally got that half and hour after everyone else had their desserts and all the plates had been cleared. Absolutely appalling service from the manager. She took one bottle of wine off and we withdrew the service charge.

The food was nice enough, the show was fine, though the acts weren't as good as when we went previously a few years ago. Our main issue was we were overcharged and not even just a little....by £130! Good job I noticed and when I phoned to query it I was told we had been charged twice for our tickets. We were refunded without too much hassle but I did have to chase it up over a few days with an apology. I know mistakes can be made but I felt like some sort of good will gesture would have been nice to encourage us to come back.