Chipotle Mexican Grill - Glen Allen

This restaurant is disappointing. It's disorganized and dirty. The last time I visited, several customers had waited an hour for their online orders. I noticed the filthy floors and tables, and saw frustrated customers voicing their complaints. I've also had issues with DoorDash orders from here, and something has always gone wrong. I won't be returning to the Chipotle on Wyndham Forest Drive. Not again.

This restaurant often runs low on ingredients, and by the end of the day, they don't restock. Yesterday, they were out of two types of salsa, the crispy tacos, and more!

Horrible experience. The staff was unfriendly, and we ended up waiting 20 minutes, even though we were just two people behind others in line. They seemed overwhelmed and disorganized with the online orders. Improved management and clearer organizational strategies would really help.

The food was typical, but the evening leader on 7-16-22 was unnecessarily rude and a terrible example for her staff. She has no idea how to deescalate a customer situation and would not give her name because I wanted to complain. I pushed everything into corporate politics and said she was working there for a paycheck. I'd fire them right away if you want to repeat customers.

Food was good, seasoned good, not salty like other reviews claim, guacamole was fresh and delicious extra points on that, but taking off points for rude workers, not all, just 2 of them, BEWARE .. they are charging extra for sides if bowl is too full, not a problem but something I have not heard before must be a New Fee or just this Chipotle in particular, I don 't mind but stop reminding me my bowl is getting to full and lid won 't close with an attitude, don 't worry about it, I 'm the one eating it paying for it , not you! Lol!