Tropical Smoothie Cafe - Glen Allen

I've been avoiding this location because of the poor ratings. Today, however, I accidentally placed an order at this location today instead of my usual location. I was surprised at the clean appearance from outside the store. However, when I entered, there was someone sitting at one of the tables, eating and on his phone. I couldn't tell if he was an employee or not based off his deamenor as he just stared and did not greet me while continuing to drink from his cup.After I got my food. I started consuming the smoothie I ordered. I usually always order the same smoothie. For some reason, the smoothie here had a weird aftertaste that lingers for a long while after drinking.The wrap was actually pretty decent if not for the very wilted lettuce.I just thought I'd add my two cents. I really wanted to give this place a good review because the current reviews seemed a little unfair. Especially since they are next to a Tesla supercharger with a bunch of Karen Tesla owners (I'm also a Tesla owner). However, it seems the reviews are valid about poor customer service and weird food prepping. Now I can avoid this location based on my own experience instead of others'.

I ordered a Sunrise Sunset and went to put gas in my car. Picked up my order 20 minutes later. It was BROWN and I tasted banana in it. I came back and told the associate I believe I was given the wrong order because I tasted banana in it and my smoothie was brown. He said it was because I waited too long to pick it up and it melted, changing the taste of the smoothie.He grudgingly made me another one when I said thank you for remaking it he did not respond.He gave me the re made smoothie and did not ask me if it was better in fact. He left before I tasted it.Below is a picture of what I received. Now I’ve been going to Tropical Smoothie for years. I know what a Sunrise Sunset tastes like, and this isn’t it.It is watered down and literally tasteless. Maybe the fruit has expired? I don’t know. I had to leave to move on with my day but Corporate will surely be getting a call.I mean, damn dude. It’s not rocket science. It’s a smoothie. Do your damn job.

Went to this location while stopping to charge our Tesla. We did an online order. The breakfast wrap and smoothie was good. No complaints there. However the service was blah. The owner I assume. An older man) was not friendly. Barely spoke 5 words. It was early morning and the store was clean. Next time maybe I’ll go over to Panera. Customer Service means a lot to me.

Normally I go there for my lunch break and everything comes out fine (online order pickup) but today it seemed like they had someone new hire and the red headed girl was very mean to him and wasn’t helping him, I got the Chicken pesto there was pesto all over the bag, had no chicken they put bacon on there? I normally have a good experience but for her to treat him like that when they only had me and another customer in there was crazy

Smoothies that you will wish you made your own at home, when I asked the rude Arabic man (who appears to be racist to me and a few black people in the store, if he can put less ice he replied in a very mean way that it will be watery then.... I said can you put a little more kale to make thicker? He said that would be extra in a rude tone. He began to explain to me that the workers cost a lot and they need to charge extra even if only a few pieces of kale, (kale is 1.50 a pound it's obvious he is the owner since why would he care about a handle full of kale. I am amazed that for a 9 dollar smoothie that will cost me 1 or 2 dollars to make at home. The guy is very rude and trying to complain about how much it costs them. Weird experience from a very frustrated old man. Not going back to be treated so bad and be careful as I would not trust this place to grab me a water.