Santoor Indian - Glen Oaks

When we informed the person who welcomed us that our reservation was through open table, he told us that they were no longer with their organization. we sat anyway, because the restaurant was not busy. we have been eating in santoor for many years. eating is very well prepared, but we find that the service has become inadequate. they don't seem to have enough server anymore. everything was delayed, from the menu, the order taken, getting the food and even waiting for the check. there were not many diners, but it seems that there is a very fleeting business that could interfere with the service. whatever the problem is, we feel that we will probably find another restaurant for Indian food. this is regrettable, as the dishes are always delicious and fresh. but the service, plus the general look of the restaurant seem to go downhill.

When we arrived (a party of five) we were the only customers in the place and yet had difficulty getting the attention of the staff that was congregated around the front of house bar. When we finally were seated, we were not given menus and then were again ignored for 10 minutes or so. A waiter finally arrived and took drink orders from some of our party but then walked away to greet someone who entered the restaurant and didn't return to finish taking drink orders from everyone in the party. But the food was good. The service for the remainder of the meal was on the same poor level.

The food was very good and plentiful. The service left something to be desired. Since we were the first people in when it opened, they didn't seemed prepared to attend to us properly. The food was very tasty and for that reason we would return again.

Our waiter was very attentive, made great selections for myself and the kids. The food was very good and plentiful. I enjoyed it so much, I picked some up the following day during my lunch hour. Will definitely return!

The food tasted really good but I got a bad headache after and I got a headache aver the yummy leftovers a couple of days later. They must have used MSG. I can't go back because of that. Shame.