Italian Express - Glendale Heights

Food was horrible and disgraceful. I asked for extra sauce and instead all they did was add water to it. I can tell for two reasons for starters I make sauce a lot (I 'm Italian) so I know how watered down sauce taste and on top of that it was so watery and not sealed properly that when it was put up right in my vehicle on the seat the sauce was so watery that you could hear it sloshing around in the container and due to it not being sealed properly it 's spilled everywhere and had the consistency of tomato JUICE. On top of that there was a rude manager in the kitchen yelling at his employees that if you make a mistake you need to fix it not sure what the full context was however you should not be speaking to employees like that as they 're going to the kitchen to get your food next thing is they ran out of linguine what kind of Italian eatery runs out of linguine the place looks run down and dirty and they hardly get any business I could see if it was a busy place but it wasn 't.owners are just cheap instead of adding non Italian eatery items the menu they should focus more on buying the key staple items for any proper Italian business after all it 's in the name.

The interior design is very bad right now, but they said they are renovating so I’m hoping it will get better, instead of good metal utensils had to eat thick pasta with weak small plastic fork, was very irritating process, the food is not that great, although the chicken fettuccine Alfredo was good but huge portion that 6 people couldn’t finish it, garlic bread is just a bread with butter and a smell of garlic, wouldn’t be coming back, really hope you guys get a bit better in cooking like a restaurant instead of home cooking, no offense please

I do not have any intention to eat at this establishment ever again, and neither should you. They are overpriced and show no respect for their customers.Terrible experience, the pizza quality has gone down like crazy since the new management took over. And my experience with them was disgusting. I went there with my father who has been going there since 1999, and when they gave us an outlandishly increased price on their pizza (from 24.58 to 34 dollars for the exact same pizza) not only was the cashier unhelpful, he was also extremely rude. My dad is hard of sight, so he asked for a breakdown on the price, and the cashier said you can read it it’s on the screen. At this point my dad told him he was hard of sight, and instead of then helping my father, he said, “well your son is here, he can read it to you”. I did not expect to experience such disdain and lack of care at this restaurant, which I have been a huge fan of since my childhood. The lackluster pizza, insane price hike, and true disrespect due to a “not my job” mentality, has truly uprooted the reputation and respect I had for this establishment.

Italian Express deserves high praise for their spicy gyros and flavorful chicken tikka pizza. The gyros had the perfect level of spice, and the chicken tikka pizza was a delightful fusion of flavors. I would also like to commend Wajid, the cashier, for his helpful and friendly nature.

If your thinking to go Italian express for Iftar, DONT!!! By far the worst experience and service we’ve probably ever had. They only had about 4 things in their buffet which were all extremely cold, tasted 3 days old and very stale, there was nothing in the trays, every entree was close to finished and they would not refill it after asking 4-5 times. They did not even want to bring out the pizza out even after asking. Nothing tasted good at all. When we spoke to the owners about it they had a snobby attitude. Went home basically empty stomached and extremely unsatisfied after opening the fast. They have definitely lost a few customers.