Baskin-robbins - Glendale

I would give this restaurant negative stars if I could. Scooping ice cream should not be this difficult. The employee who served me tonight did nothing but complain about how hard it was to scoop the ice cream. Not only that, I asked for three scoops in a cup but received the equivalent of maybe a scoop and a half. There have been multiple occasions where we showed up and the open sign was off with people inside, or the doors were closed at 6pm with no one there. It would be helpful if the business hours were clearly posted by management or the owner.

I am unsure if there is an issue with this cake. If there is, I hope that the management can offer some form of refund or gift certificate as an apology after 23 years of being a loyal customer.

I ordered a cake on Thursday for Saturday pickup at 11:15 am. When I arrived, the employee informed me that the cake was not ready and asked me to wait for 25 minutes. After waiting for 25 minutes, the cake still wasn't ready and I was asked to wait an additional 15 minutes. This was very frustrating as I ended up waiting almost an hour for a birthday cake. It would have been better if they had given me a heads up about the delay by calling or sending an email. It is unacceptable that they also do not answer their phone when you try to contact them.

I ordered a 2 scoop sundae and the child behind the counter happily haloed me Even though there was an adult available to help. When he was done he handed it to me. There was about half the amount of icecream I usually get and no whip cream. As I reluctantly paid the $7 the adult with him was organizing the cans of whip cream the apparently were out of. So if you want some over priced icecream and about 1/2 the amount normally given go to this location.

I went into this location 7/8/22 around noon and there were like 5 kids behind the counter including a little child like 2 years old. The kids were playing in the ice cream with the scoopers with no gloves on. The lady that got my cake order almost tripped on the child running around behind the counter. This all is so unacceptable and so not sanitary! I use to love this location but it?s really gone down hill and seeing this made me never want to order from there again.