Tim Hortons - Grand Falls

Typical chain coffee shop. Reasonably priced. Popular with Canadians (actually owned by a Brazilian entity). Donuts are mass-produced in factories then frozen to be baked at stores (this process is strangely called 'always fresh ' by their marketing team). Since the 'always fresh ' introduction decades ago, the quality of baked goods dropped significantly. Also a minus: baked goods are not nut/peanut free. Coffee is great though. Facility typically clean, and safe; most also have drive through.

Was greeted by employee Debbie,supervisor took my order of chocolatine, that new apple fritter with chocolate drizzle and just threw 2 chocolatines in one bag and my desserts with drizzle in a separate bag each. I showed it to Debbie who gave me 2 new ones in timbit boxes. Thank you Debbie who saved this customer service experience cause the supervisor had no care of the handling of my purchased sweets.

The Tim Hortons chain was founded in 1964 in Hamilton, Ontario. The chain's focus on top quality, always fresh product, value, great service and community leadership has allowed it to grow into the largest quick service restaurant chain in Canada specializing in always fresh coffee, baked goods and home style lunches. The first Tim Hortons stores offered only two products coffee and donuts. The selection of donuts to enjoy was highlighted by two original Tim Hortons creations, the Apple Fritter and the Dutchie. They became the most popular donut choices in the 60's, and remain two of the most popular today.” (Horton, 2008).The Tim hortons restaurant franchise was founded by Miles Gilbert “Tim” Horton, a longtime defenseman of the Toronto Maple leafs. Born in Cochrane, Ontario and the first child to Ethel Irish and Oakley “Oak” Horton, Tim had a passion for his country and ice hockey and was naturally talented hockey player. In 1948, the Toronto Maple Leafs sighned a contract with Tim and he moved to play junior hockey in Toronto. He later turned played in the professional arena by playing for the Pittsburgh Hornets, New York Rangers and the Buffalo Sabres. Miles Gilbert Horton was best known for his strength and calmness in the ice hockey sport as he went on to help win the Stanley Cups in the…show more content…Aside from coffee and other beverages, Tim Hortons now include a number of baked goods such as donught holes (known as Timbits), muffins, croissants, biscuits, cookies, and bagels among others. In the mid 1990s, the franchise moved to other specialties such as flavored cappuccino, iced cappuccino, cheesecakes and a lunch selection of soups, chili and submarine style sandwiches.

Overworked, miserable employees. Obviously understaffed, but a simple acknowledgment that I was standing there at the front of the counter for 10 minutes would have been nice. Never going back.

All three locations of tim hortons in grand falls nb are terrible places to go the service is bad there isnt any sugar in your coffee when u order something its never what u ask for i have been a customer for years now and have officialy switched over to mcdonalds coffee since today !!! I have spoken to there management and nothing gets done about it just bad customer service they do not care about customer satisfaction not one bit .