Boston Market - Grand Prairie

The service at this restaurant is excellent. The staff is very attentive.

If I could rate Boston Market in Grand Prairie out of 20 stars, I would definitely give it a low rating. It was the worst dining experience I have had in years! The staff was unhelpful, the food was cold, and they were out of many menu items without informing us beforehand. We were given insufficient utensils and when we tried to go back for a replacement through the drive-thru, we were ignored at the window. To top it off, they didn't even have iced tea available. I do not plan on returning to Boston Market unless significant changes are made or until I forget about the terrible service and food I received.

If I could, I would give this restaurant zero stars. I placed a catering order and arrived to pick it up at the scheduled time only to find the store closed without any prior notification. This left me in a panic two hours before my party, as I had no food. When I called customer service, they were unable to offer any assistance or provide a refund. The lack of communication and unprofessionalism displayed by Boston Market was truly disappointing. Save yourself the trouble and avoid ordering from them.

I was very decorated other time it tasty, tender and juice. Diz time I got a hard chicken, dry and not well cook inside so sad and upset. Salad was only salad no tomatoes r dressing r carrots brown look old and dry. What happens to all of you? Food: 3/5

If I could take stars on the Boston Market in Grand Prairie from 20, I would definitely! That was the worst food experience I had for years! They asked what we wanted to eat and told us they didn't have it instead of telling us what they were left. The staff was rude. The food was cold. There were clearly three people who order food and they gave us not, but two forks. We tried to go back and get another one through the drive-thru, where we were first and they wouldn't answer the window. You didn't even have iced tea. I will not go back to Boston Market until there are changes or I forget that it is the one who gave me such bad service and food.